Logistics · India
Sudo Sapient × Shipzy
The ops room
Shipzy's ops team was running shipments across six carrier dashboards, phone calls and years of WhatsApp chats. We put every carrier, shipment and order in one place and gave their WhatsApp an agent that answers the routine questions.
- Six carrier dashboards brought into one
- Only about 3 in 10 chats now need a person
- Two to three hours a day back for three people
“Our people now spend the day on exceptions, not data entry.”